@import url('https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600;700;800&display=swap');
:root{
  --bg:#f4f7ff;
  --bg-2:#eef2ff;
  --card:#ffffff;
  --card-soft:#fbfcff;
  --text:#12203a;
  --muted:#6c7a96;
  --line:#e4eaf6;
  --primary:#5c5aed;
  --primary-2:#7a8cff;
  --primary-3:#2f5fff;
  --navy:#0f1738;
  --navy-2:#081b59;
  --soft-indigo:#e9ebff;
  --soft-blue:#eff5ff;
  --success:#16a34a;
  --success-bg:#eafbf0;
  --warning:#d97706;
  --warning-bg:#fff5df;
  --danger:#dc2626;
  --danger-bg:#feefef;
  --shadow:0 20px 50px rgba(18,32,58,.08);
  --shadow-lg:0 28px 70px rgba(18,32,58,.12);
  --radius-xl:28px;
  --radius-lg:22px;
  --radius-md:16px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{background:linear-gradient(180deg,#f8fbff 0%,var(--bg) 100%);color:var(--text);font-family:Poppins,Inter,system-ui,-apple-system,Segoe UI,sans-serif;font-size:14px;line-height:1.45}
a{color:inherit;text-decoration:none}
img{max-width:100%;display:block}
hr{border:none;border-top:1px solid var(--line);margin:18px 0}
.app-shell{display:flex;min-height:100vh}
.sidebar{width:270px;background:linear-gradient(180deg,#0b1435 0%,#08112d 100%);color:#e7ebff;padding:20px 18px;position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;gap:18px}
.sidebar-brand{padding:10px 8px 6px}
.brand-wordmark{width:188px;max-width:100%}
.sidebar-caption{margin-top:10px;color:#aeb9de;font-size:12px;line-height:1.45}
.nav-section{padding:14px 12px 4px;color:#7f8bb2;text-transform:uppercase;letter-spacing:.08em;font-size:11px;font-weight:700}
.sidebar nav{display:grid;gap:6px}
.sidebar a{display:flex;align-items:center;gap:10px;padding:13px 14px;border-radius:16px;color:#dbe4ff;font-weight:600;transition:.18s ease background,.18s ease transform,.18s ease color}
.sidebar a:hover,.sidebar a.active{background:linear-gradient(135deg,rgba(92,90,237,.32),rgba(122,140,255,.14));color:#fff;transform:translateX(2px);box-shadow:inset 0 0 0 1px rgba(255,255,255,.06)}
.sidebar-footer{margin-top:auto;border:1px solid rgba(255,255,255,.08);background:rgba(255,255,255,.04);padding:14px;border-radius:18px}
.sidebar-footer-badge{display:inline-flex;padding:6px 10px;border-radius:999px;background:rgba(122,140,255,.18);color:#dbe4ff;font-size:11px;font-weight:700;margin-bottom:8px}
.sidebar-footer small{display:block;color:#aeb9de;line-height:1.5}
.main{margin-left:270px;flex:1;padding:26px}
.topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:22px}
.eyebrow{display:inline-block;margin-bottom:8px;padding:6px 10px;border-radius:999px;background:var(--soft-indigo);color:var(--primary);font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase}
.topbar h1{margin:0;font-size:34px;line-height:1.1;color:#132144}
.topbar p{margin:6px 0 0;color:var(--muted);font-size:15px}
.topbar-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.user-pill,.role-pill{display:inline-flex;align-items:center;border-radius:999px;padding:10px 14px;border:1px solid var(--line);background:#fff;box-shadow:var(--shadow)}
.role-pill{background:var(--soft-indigo);color:var(--primary);font-weight:700}
.card{background:linear-gradient(180deg,var(--card) 0%,var(--card-soft) 100%);border:1px solid var(--line);border-radius:var(--radius-xl);box-shadow:var(--shadow);padding:20px;margin-bottom:20px}
.card-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px}
.card h2,.card h3{margin:0;color:#14234a}
.help-box{background:linear-gradient(180deg,#ffffff 0%,#f7f9ff 100%)}
.hero-panel{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:28px;background:linear-gradient(135deg,#ffffff 0%,#f2f5ff 50%,#edf2ff 100%)}
.hero-panel h2{font-size:28px;margin:8px 0 10px}
.hero-panel p{max-width:700px;color:var(--muted);margin:0}
.hero-actions{display:flex;gap:10px;flex-wrap:wrap}
.metrics-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:20px}
.metrics-grid-6{grid-template-columns:repeat(6,minmax(0,1fr))}
.metrics-grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.metric-card{position:relative;overflow:hidden;border-radius:24px;padding:20px;border:1px solid var(--line);background:#fff;box-shadow:var(--shadow)}
.metric-card:before{content:"";position:absolute;inset:0 auto auto 0;width:100%;height:4px;background:var(--primary)}
.metric-card span{display:block;color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}
.metric-card strong{display:block;font-size:34px;line-height:1.05;margin:10px 0 8px;color:#10204b}
.metric-card small{display:block;color:var(--muted)}
.tone-primary:before{background:linear-gradient(90deg,var(--primary),var(--primary-2))}
.tone-indigo:before{background:linear-gradient(90deg,var(--navy-2),var(--primary))}
.tone-success:before{background:linear-gradient(90deg,#14b85b,#65d98b)}
.tone-warning:before{background:linear-gradient(90deg,#f59e0b,#f6c453)}
.tone-danger:before{background:linear-gradient(90deg,#ef4444,#fb7185)}
.tone-soft:before{background:linear-gradient(90deg,#8091ff,#bcc7ff)}
.grid-2{display:grid;grid-template-columns:1.3fr .9fr;gap:20px}
.bullet-list{display:grid;gap:14px}
.bullet-list>div{padding:14px 16px;border-radius:18px;background:#fff;border:1px solid var(--line)}
.bullet-list strong{display:block;margin-bottom:4px}
.bullet-list span{display:block;color:var(--muted)}
.form-grid{display:grid;gap:14px}
label{display:grid;gap:8px;font-weight:600;color:#33435f}
input,select,textarea{width:100%;border:1px solid #d8e1f0;border-radius:16px;padding:12px 14px;font:inherit;background:#fff;color:var(--text);transition:.18s ease border-color,.18s ease box-shadow,.18s ease transform}
textarea{resize:vertical}
input:focus,select:focus,textarea:focus{outline:none;border-color:#b0bfff;box-shadow:0 0 0 4px rgba(92,90,237,.12)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:16px;padding:12px 16px;font-weight:700;cursor:pointer;transition:.18s ease transform,.18s ease box-shadow,.18s ease filter}
.btn:hover{transform:translateY(-1px)}
.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-2));color:#fff;box-shadow:0 18px 30px rgba(92,90,237,.18)}
.btn-light{background:#fff;border:1px solid var(--line);color:var(--text)}
.alert{padding:13px 16px;border-radius:18px;margin:0 0 16px;border:1px solid}
.alert-success{background:var(--success-bg);color:#166534;border-color:#98efb4}
.alert-danger{background:var(--danger-bg);color:#991b1b;border-color:#f8b4b4}
.table{width:100%;border-collapse:collapse}
.table th,.table td{padding:14px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.table th{font-size:12px;text-transform:uppercase;color:var(--muted);letter-spacing:.05em}
.badge,.status-pill,.priority-pill{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:700}
.badge{background:var(--soft-indigo);color:var(--primary)}
.status-pill{background:#eef3ff;color:#3952bd}
.status-new,.status-open,.status-active,.status-waiting_support{background:#edf2ff;color:#384fc9}
.status-waiting_client,.status-assigned,.status-in_progress{background:#fff7df;color:#b26a00}
.status-closed,.status-resolved{background:#eafbf0;color:#167543}
.status-pending_client,.status-pending_development{background:#fff0ec;color:#c2410c}
.priority-normal{background:#eef3ff;color:#3b4fb8}
.priority-high{background:#fff4de;color:#b46900}
.priority-urgent{background:#feecec;color:#b91c1c}
code,pre{background:#0f172a;color:#e5e7eb;border-radius:16px}
code{padding:3px 6px;word-break:break-all}
pre{padding:16px;overflow:auto}
.auth-body{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at left top,#eef2ff 0%,#f8fbff 45%,#ffffff 100%);padding:24px}
.auth-layout{width:min(1180px,100%);display:grid;grid-template-columns:1.1fr .8fr;gap:24px;align-items:stretch}
.auth-hero,.auth-card{border:1px solid var(--line);background:linear-gradient(180deg,#fff 0%,#fbfcff 100%);border-radius:32px;box-shadow:var(--shadow-lg)}
.auth-hero{padding:34px 34px 28px;background:linear-gradient(135deg,#ffffff 0%,#f5f8ff 55%,#eef3ff 100%)}
.auth-wordmark{width:230px;margin-bottom:24px}
.auth-hero h1{font-size:36px;line-height:1.12;margin:0 0 12px;color:#132144}
.auth-hero p{font-size:15px;color:var(--muted);max-width:650px;margin:0 0 20px}
.auth-feature-grid{display:grid;gap:14px}
.auth-feature{padding:16px 18px;border-radius:20px;background:#fff;border:1px solid var(--line)}
.auth-feature strong{display:block;margin-bottom:6px}
.auth-feature span{color:var(--muted)}
.auth-card-premium{padding:32px;display:grid;align-content:start;gap:14px}
.auth-mark{width:72px;height:72px}
.auth-card-premium h2{margin:0;font-size:28px}
.auth-card-premium p{margin:0;color:var(--muted)}
.inbox-layout{display:grid;grid-template-columns:320px minmax(0,1fr) 330px;gap:18px}
.live-toolbar{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;margin-bottom:14px}
.live-toolbar strong{display:block;color:#11214a}
.live-toolbar span{color:var(--muted);font-size:13px}
.inbox-list{padding:10px;max-height:calc(100vh - 245px);overflow:auto}
.conversation-item{display:grid;gap:6px;padding:14px;border-radius:18px;border:1px solid transparent;transition:.18s ease border-color,.18s ease transform,.18s ease background}
.conversation-item:hover,.conversation-item.active{background:#f7f9ff;border-color:#dce4fa;transform:translateY(-1px)}
.conversation-item strong{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:15px;color:#14234a}
.conversation-item span,.conversation-item small{color:var(--muted);font-size:12px}
.conversation-item.status-closed{opacity:.75}
.unread-dot{font-style:normal;display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 7px;border-radius:999px;background:linear-gradient(135deg,#ef4444,#f97316);color:#fff;font-size:12px;font-weight:800}
.chat-panel{display:flex;flex-direction:column;height:calc(100vh - 245px);padding:0;overflow:hidden}
.chat-head{display:flex;justify-content:space-between;gap:10px;padding:20px;border-bottom:1px solid var(--line);align-items:flex-start}
.chat-head h2,.chat-head p{margin:0}
.chat-head h2{font-size:32px;line-height:1.1}
.chat-head p{color:var(--muted);display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:6px}
.closed-banner{padding:12px 18px;background:#eefaf4;color:#11663e;border-bottom:1px solid #c2efd1;font-weight:700}
.message-stream{flex:1;overflow:auto;padding:18px;background:linear-gradient(180deg,#f9fbff 0%,#f5f8ff 100%)}
.msg{display:flex;margin:12px 0}
.msg>div{max-width:76%;padding:14px 16px;border-radius:20px;border:1px solid var(--line);background:#fff;box-shadow:0 8px 24px rgba(18,32,58,.04)}
.msg p{margin:6px 0 0;line-height:1.5}
.msg small{color:var(--muted);font-weight:600}
.msg-client{justify-content:flex-start}
.msg-client>div{background:#fff}
.msg-agent{justify-content:flex-end}
.msg-agent>div{background:linear-gradient(135deg,var(--primary),var(--primary-2));color:#fff;border-color:transparent}
.msg-agent small{color:#e9ebff}
.msg-system{justify-content:center}
.msg-system>div{background:#eef3ff;color:#3248b9;border-color:#d8deff}
.reply-form{display:flex;gap:10px;padding:14px;border-top:1px solid var(--line);background:#fff}
.reply-form textarea{flex:1;min-height:78px}
.quick-box{padding:0 14px 14px}
.quick-box summary{cursor:pointer;font-weight:700;margin-bottom:10px;color:#1a2753}
.context-panel{max-height:calc(100vh - 245px);overflow:auto}
.context-panel dl{display:grid;gap:8px}
.context-panel dt{font-size:11px;text-transform:uppercase;color:var(--muted);font-weight:800;letter-spacing:.08em}
.context-panel dd{margin:0 0 10px;word-break:break-word;color:#18274d}
.empty-state{display:grid;place-items:center;height:100%;color:var(--muted);font-weight:700;padding:24px;text-align:center}
.inline-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.chat-panel.is-closed .reply-form{opacity:.7}.chat-panel.is-closed .msg-system>div{background:#eafbf0;color:#11663e;border-color:#c2efd1}
.compact-kpis .metric-card strong{font-size:30px}
.narrow{max-width:760px}
@media(max-width:1280px){.metrics-grid-6{grid-template-columns:repeat(3,1fr)}.inbox-layout{grid-template-columns:290px 1fr}.context-panel{grid-column:1/-1;max-height:none}.chat-panel,.inbox-list{height:auto;max-height:none}}
@media(max-width:1100px){.metrics-grid,.metrics-grid-4,.metrics-grid-6,.grid-2,.auth-layout,.inbox-layout{grid-template-columns:1fr}.sidebar{position:static;width:auto}.main{margin-left:0}.app-shell{display:block}.chat-panel{height:780px}.context-panel,.inbox-list{max-height:none}}
@media(max-width:620px){.main{padding:14px}.topbar{display:block}.topbar-actions{margin-top:12px}.reply-form{display:grid}.table{font-size:13px}.hero-panel{display:grid}.chat-head{display:grid}.auth-hero{padding:24px}.auth-card-premium{padding:22px}}